Peace of Mind Starts Here
Pet Care Questions
What Pet services do you offer?
1
We provide personalized pet and home care services designed for busy pet parents who want peace of mind while they’re away.
Our packages include drop-in pet and home visits, daily overnight live-in presence, dog walking, obedience training, plant, and home care services (mail retrieval upon request).
Every visit is tailored to your pet’s routine and your home’s needs.
How do I get started?
2
Getting started is simple…
Fill out our New Client Form on our website or contact our Client Support Line +1 (813) 575-2079
What makes you different?
3
Serenity Lux is a boutique pet and home care company, we take on a limited number of clients so we can provide truly attentive care.
We don’t just care for pets—we care for the entire home environment while you're away.
We are built on trust, professionalism, and genuine connection with the animals, their homes and pet parents we serve.
How can I contact you?
4
You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 24 hours.
For faster assistance, please text or call our Client Support Line at +1 (813) 575-2079
Home Care Questions
What home services do you offer?
1
We also provide home care services to help maintain your space while you're away. This includes home security watch, plant care, mail and package management, and our signature Home Refresh service.
What is a Home Refresh?
2
Included in every package, our Home Refresh service is designed to gently reset your space so you can return to a calm, clean home.
3
When do clients usually request a full Home Refresh?
Many clients request a Full Home Refresh before returning from travel so they come home to a clean, welcoming environment. It can also be scheduled as part of ongoing home care visits. (Can be added to any package)
Do you offer full house cleaning?
4
Absolutely! In addition to our signature Home Refresh, we offer Full-Service Home Care for clients who want a deep, thorough clean.
You can add this to any pet or home care package for convenience.
OthER FAQs
Do you accept last minute bookings?
1
While we recommend booking in advance to secure your peace of mind, we do our best to accommodate last-minute requests whenever possible.
Please contact us directly via phone or text for the fastest response.
Client Support Line +1 (813) 575-2079
What if this is my first time and i need constant reassurement?
2
We know leaving your pets and home in someone else’s care can feel stressful — especially for first-timers.
That’s why we provide daily GPS tracking, live updates, photos, and personalized check-ins during every visit.
We prive ourselves in giving pet parents the benefits of professional care without the stress of relocation.
Do you have a cancellation policy?
3
Yes, to ensure we can provide reliable service for all our clients, we have a simple cancellation policy.
We kindly ask for at least 7 business days’ notice for changes or cancellations when booking pet care services, and at least 3 business days’ notice for Full Home Refresh services.
what if there’s an emergency with my home or pets?
4
We approach every home with precision and respect.
Our team is trained to handle any emergency with care and urgency, ensuring your pets and home are always safe.
We provide peace of mind, trust, and calm lifestyle convenience. With comprehensive insurance and responsible practices in place, your home and pets are protected every step of the way.